Privacy Policy

PillPilot, Inc. · Last updated July 2026

PillPilot, Inc. ("PillPilot", "we", "us") provides software that helps pharmacies automate calls and prescription intake. This policy describes how we collect, use, and protect information across our website (pillpilot.ai) and our services.

Information we collect

• Website visitors. We use Google Analytics to understand how visitors find and use our website. It collects information such as page views, traffic source, approximate location, device and browser type, and interactions with site content. Where analytics is permitted, first-party cookies may distinguish visits and recognize a returning browser. Google Signals and advertising personalization are disabled. In opt-in regions, Google Analytics does not load until the visitor allows it. We do not send PHI, form contents, or pharmacy operational data to Analytics. Advertising trackers are not currently active. When you contact us or book a call through Calendly, we also collect the information you choose to provide — such as your name, email, pharmacy name, and message contents.
• Pharmacy customers. When a pharmacy deploys PillPilot, our agents process the operational data needed to do their job — prescription records, call audio and transcripts, and pharmacy management system (PMS) entries — under the terms of our agreement with that pharmacy.

Protected health information (PHI)

PillPilot processes PHI solely on behalf of its pharmacy customers, as a business associate under HIPAA. Every deployment is governed by a Business Associate Agreement (BAA). PHI is handled minimally and deliberately:

• PHI is tokenized inside the pharmacy network; voice transcripts are scrubbed before model inference.
• All data is encrypted in transit and at rest.
• Every PMS write, claim, and override is recorded in an audit ledger with timestamp, decision path, and operator identity.
• Access is role-based and controlled by the pharmacy owner.

How we use information

We use information to provide and improve the services, respond to inquiries, meet legal and contractual obligations, and protect the security of our systems. We do not sell personal information, and we do not use PHI for advertising.

Sharing

We share information only with service providers who help us operate (under contractual confidentiality and, where applicable, BAAs), when required by law, or with your direction. PHI is shared only as permitted by our BAA with the pharmacy.

Retention

We retain information for as long as needed to provide the services and meet legal, audit, and contractual requirements, then delete or de-identify it.

Your choices

Patients should direct requests about their pharmacy records to their pharmacy, which controls that data. For questions about information PillPilot holds about you, or to exercise rights available under applicable law, contact us at the address below. The Privacy choices control on every page lets you allow or disable optional website analytics at any time.

Contact

PillPilot, Inc. · contact@pillpilot.ai