The autonomous pharmacy back office.
Finishes the prescriptions your team types by hand, inside the PMS you already run. Then it makes the outbound calls your team never gets to. Every action lands in the audit log.
One system for the work that runs your pharmacy.
It clears every prescription that hits your queue and writes it straight into your PMS. The outbound calls and texts that follow a fill are handled by the same system.
The prescription queue, finished without typing.
Reads the e-script, the fax, or the voice order, then fills the Data Entry screen the way your best tech would. Every field is checked a second time after it lands. Anything uncertain parks on a flag with the reason attached, one click from resolved.
The follow-up calls your team never gets to.
When a fill lands, the agent takes it from there. It calls and texts patients about refills that are due and pickups that are ready, books vaccine visits, and reaches the prescriber when a script needs a decision. Every outcome is written back into the PMS.
The rest of the platform comes built in.
The calls that still ring in get answered and logged to the PMS the same way. Insights from the data entry agent surface what your fills are telling you, from adherence risk to revenue left on the counter. New capabilities ship every month on the integration you already have.
Live in your store in two weeks.
We build the integration to your PMS, train the agents on your store's language and policies, and stay on the line through the first hundred scripts. Your team keeps working the way they do today, and hands off more as they get comfortable.
Discovery call
30 minutes. Your PMS, your script volume, the workflows that hurt the most. We tell you what we'd automate first.
Pilot scoped
We map your queue and call patterns, scope the pilot to one or two workflows, and price it for your store's actual volume.
Integration + training
We connect to your PMS, your phone system, your eRx feed. Train the agents on your store's language, formulary, and override policies.
Go live
Agents start in shadow mode. We watch the first hundred fills with you, tune the edges, then hand the keys over.
You set the policy. The agent follows it.
Each store decides what the agent handles on its own and what waits for a pharmacist. Every decision is recorded, and every override is signed.
Works with the platforms you already use.
Nothing to rip out and nothing to migrate. Our agents write directly into your PMS, your phone system, and the tools your team uses every day. We manage all of it, so your team never touches a line of code.
Built to pass the audit.
Every deployment is HIPAA-compliant from day one. We handle PHI the way pharmacists do: carefully, and only where it has to exist.
The queue cleared itself by lunch in the first week, and the phones got quieter. We had time for the clinical work we trained for again.
What sold me was the audit log. I can show the state board exactly what happened on every script.
Questions worth asking.
The ones owners ask us on the first call. If you have one we haven't answered, write us, and we'll answer it directly.
What happens when the agent is wrong?
The agent only commits an action when it's sure. Anything ambiguous, like a drug that isn't on the formulary, a SIG it can't parse, or a patient match it can't confirm, goes to the pharmacist queue with the source eRx, the proposed write, and the reason for the flag. The pharmacist resolves in one click. Every agent decision is logged and replayable.
Do we have to switch PMS, phone system, or vendors?
No. PillPilot sits on top of the PMS you run today (Liberty, PioneerRx, BestRx, EnterpriseRx, QS/1, PrimeRx, ComputerRx) and on top of your existing phone number and eRx feed. Nothing about your team's workflow changes on day one. The only difference is fewer fills in the queue and fewer calls in the IVR.
Is PillPilot HIPAA-compliant?
Yes. Every deployment is HIPAA-compliant from day one, with a BAA, audit logging on every PMS write, and encryption at rest and in transit. PHI is tokenized inside the pharmacy network and voice transcripts are scrubbed before model inference.
What does it cost?
Pricing is custom per pharmacy. We scope the pilot to your script volume, the workflows you want automated first, and the PMS you run. On a discovery call we'll size the pilot, walk you through the numbers, and put a contract in front of you within a week if the fit is right.
How long until we're live?
Two weeks for most stores. Discovery call on day zero. Integration and training in week one. Shadow mode for the first hundred fills, then we hand the keys over. White-glove from day one. We stay on the line until your owner tells us we're no longer needed.
Who built this, and where did they come from?
Built and advised by people from RedSail (PioneerRx), PillPack and Amazon Pharmacy, Walgreens, Pfizer, and Photon Health. We've shipped pharmacy software at every scale, from a single store to a thousand.
Let your pharmacists be pharmacists.
PillPilot installs in two weeks, runs in the background of the systems your pharmacy runs today, and starts paying for itself within the first quarter.
