Every PA has an owner and next move.
The custom build makes responsibility legible instead of drawing the same route a second time.
| Queue state | Agent responsibility | Human responsibility | Visible record |
|---|---|---|---|
| PA needed | attach the reason and route | confirm policy or clinical context | owner and next step |
| In progress | advance deterministic steps | handle payer or prescriber judgment | current status |
| Resolved | write the outcome back | review when required | completed action history |
How PillPilot handles PA
Fewer PAs lost in the queue.
01
PA-needed, surfaced
Scripts that need a prior authorization are flagged and routed, with the reason attached, not buried.
02
Advanced to your process
Scoped to how your team works PAs, the agent moves them forward instead of letting them sit.
03
On top of your system
Built on the pharmacy system you already run, with nothing to integrate.
FAQ
Questions worth asking.
Does PillPilot automate prior authorizations?
Yes, scoped to your process as a custom build on top of your existing system. PillPilot surfaces the scripts that need a PA and advances them the way your team would, so fewer stall. See how custom builds work.
Book a 20-minute call
Stop losing prior auths in the queue.
Book a call and we'll scope PA automation to your process.