Adherence, driven by outreach that actually happens.
Most stores know which patients are slipping; they just never get to the calls. PillPilot makes the refill and pickup outreach automatically and surfaces the adherence risk hiding in your fills.
Your refill is due this week. Would you like us to prepare it?
Yes, please.
Refill started
Queued for write-back to the pharmacy record.
The follow-up your team never gets to.
Refill reminders
Calls and texts patients about refills that are due, and starts them when the patient says yes.
Pickup alerts
Lets patients know when an order is ready, so it leaves the shelf.
Adherence risk, surfaced
Insights from your fills flag the patients most likely to lapse.
Written back to the PMS
Every outcome is logged where the rest of your record lives.
From signal to contact to complete record.
The workflow closes the loop from the fill to the patient and back to the PMS.
| Signal | PillPilot action | Patient outcome | Record |
|---|---|---|---|
| Refill due | call or text | start, defer, or decline | outcome written back |
| Pickup ready | pickup alert | pickup plan confirmed | contact outcome logged |
| Adherence risk | surface the patient | team can intervene | risk stays visible |
Questions worth asking.
Is PillPilot medication adherence software?
Adherence outreach is one of the things PillPilot does today: it makes the refill and pickup calls and texts, and surfaces adherence risk from your fills, writing outcomes back to your PMS.
Does it replace our phone system?
No. PillPilot works alongside your existing phone number to make outbound calls; it doesn't replace your phone system.
Make the adherence calls your team never gets to.
Book a call and we'll show you the outreach running on your fills.